What you'll be doing as a Tenant Inspection Adviser with the Audit Commission

What you’ll be doing

As a Tenant Inspection Adviser, you’ll team up with our inspectors and performance specialists, possibly but not definitely in the area where you live, to take part in housing and benefits inspections. These could be housing association inspections, local authority housing management service inspections, homelessness and housing advice inspections and benefit services inspections.

You’ll be carrying out these inspections to assess the quality of the services delivered by providers and their commitment to continuous improvement.

Responsibilities are varied. They include help planning the inspection and meeting senior staff, board members, frontline staff, tenants and their representative organisations. You may then be visiting estates and homes, attending focus groups and assisting with phone surveys and mystery shopper exercises. The next stage could involve recording your findings, drafting reports, feeding back your conclusions and contributing to reviews of the inspection process once it’s over.

Expect to work on a flexible and ad hoc basis, possibly away from home, for a maximum of two weeks a year. We’re unlikely to ask you to carry out more than 3 inspections in a year.